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Résumé

Leon Barton

Technical Consultant - UC Specialist
Auckland, New Zealand | Information and Communications Technology and Services

Summary

I am an Engineer specialising in Unified Communications, primarily in Microsoft Lync.
This includes the design, implementation, migration and support of Lync and associated Microsoft infrastructure for multiple corporate clients. My current role also entails involvement at the presales level and post migration support.

In addition to the focus on Microsoft Unified communications, I have experience in a broad range of IT roles, ranging from basic helpdesk, through hands-on hardware repair and service, to on-going backup management. I have experience in Active Directory, Microsoft DNS and DHCP, Exchange, Microsoft Certificate infrastructure (PKI), TMG, and VMware - all to a degree at least sufficient to perform tasks required as part of a Lync implementation. 

Non-technical capabilities include highly developed communication skills – which are essential for engaging with clients at any level of the business to convey new concepts or capture business requirements. A high standard of documentation – which is an essential component of any supportable solution as delivered to a client. Experience in working in a government environment with strict secrecy requirements, which helped develop an attention to security that I now bring to all assignments.

Experience

Dimension Data

Technical Consultant
December 2013 – Present | Auckland, New Zealand
In addition to the responsibilities outlined below against the Systems Engineer role, as a Technical Consultant there has been a heavier focus on involvement earlier in the development and deployment cycle. Discussions with clients to refine requirements and determine approaches receive more focus while the deployment side retains full end to end involvement. Responsibility for implementation is increased with this role requiring taking on a primary technical resource position.
The scale of Lync deployments tackled while with Dimension Data has varied from a few hundred users on a single Standard Edition server up to multiple thousands of users on an environment with multiple multi-server Enterprise Edition pools, and implementation of all components of the Lync infrastructure including Persistent Chat and Skype voice integration. In most cases a heavy emphasis is placed on Enterprise Voice with integration into Exchange Unified Messaging as a component of an overall solution.

Systems Engineer
April 2012 – November 2013 (1 year 8 months) | Auckland, New Zealand
Primary tasks include refining the business requirements and constraints as catalogued in a high-level design into a detailed design, then seeing that design through full implementation and migration. Followed by involvement in post-migration support, documentation, and handover to BAU. This involves extensive communication with all levels of the client’s business from end users up to the executive team.

Client Services Engineer
February 2011 – March 2012 (1 year 2 months)
A junior engineer role that in this case provided opportunity to develop technical skills required for working with Lync and associated technologies. While the project had a more senior technical lead, many implementation tasks and issues were able to be tackled from this position. Back-end migration was primarily handled by technical leads, while client-side support was heavily dependent on this role.

Axon Computer Systems Ltd

Desktop Support Analyst
April 2010 – February 2011 (11 months)
Level 2 as an escalation point for jobs that could not be solved by the level 1s. This was support for a single client, and involved a lot of problem solving and troubleshooting. Additionally, this role called for improvement in documentation skills.

Desktop Support Agent
June 2009 – April 2010 (11 months)
This level 1 role entailed front-line support for a large number of smaller clients. This role assisted in development of communications and organisation skills necessary to handle the variety of businesses for whom we provided the service desk capability.

ATL Systems

Engineer
September 2003 – September 2008 (5 years)
Ongoing support and occasional project work for a number of clients of varying size. Regular responsibilities included backup monitoring and reporting, server maintenance, desktop support. While working as an engineer, relocated to Wellington where the approach was more focussed on ownership of the full IT infrastructure at multiple clients. This involved elements of design, implementation, maintenance, troubleshooting, support, etc. One of the ongoing support roles was at a government ministry. This required attaining Secret level clearance and taught good security practises.
At this time my training included VMware ESX 3.x and Symantec Enterprise Vault 6

The initial role to which I was hired at ATL was as a laptop repair technician. This included regular training to keep certifications current to the newer models of machine. Primary tasks in this role were troubleshooting to best determine how to proceed with repair work. This role also included finding new and faster ways to perform the required repairs while still retaining processes that minimised any possibility of mistakes.

Skills

Technical Support, Troubleshooting, Windows Server, Lync, Servers, Microsoft Exchange, VMware, Security, DHCP, Active Directory, Service Desk, Integration, Microsoft Technologies, Unified Communications

Certifications

MCITP: Lync Server Administrator 2010
Microsoft, License D579-2379
December 2011 – Present

MCTS: Microsoft Lync Server 2010, Configuring
Microsoft, License D465-6348
September 2011 – Present

MCTS: Windows 7, Configuration
Microsoft, License D592-3925
December 2011 – Present